Shipping Policy
At Kinelio, we strive to deliver your orders quickly and safely across Bangladesh. Please review our shipping policy below for details on delivery time, charges, and coverage.
1. Delivery Areas
We currently deliver all across Bangladesh, including Dhaka and outside Dhaka locations, through our trusted courier partners.
2. Delivery Time
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 3–6 business days
Delivery times may vary slightly due to weather, courier delays, or unforeseen circumstances.
3. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order size. Any applicable delivery fee will be clearly shown before you confirm your order.
4. Order Processing
Orders are usually processed and handed over to our courier partner within 24 hours of confirmation, excluding weekends and public holidays.
5. Order Tracking
Once your order is shipped, you will receive tracking details (if applicable) via phone call or SMS from our team or courier partner.
6. Failed Delivery Attempts
If a delivery attempt fails due to an incorrect address or unavailability of the recipient, our courier partner may attempt redelivery or contact you for further instructions.
7. Delayed or Lost Shipments
In rare cases of delayed or lost shipments, please contact our support team with your order ID. We will investigate the issue with our courier partner and resolve it as quickly as possible.
8. Contact Us
For any questions regarding shipping or delivery, please contact us at:
📧 Email: support@kinelio.shop
📞 Phone/WhatsApp: 01335-624521
