Return & Refund Policy
At Kinelio, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Window
You may request a return or exchange within 3 days of receiving your product, provided the item meets our return conditions.
2. Return Conditions
- The product must be unused, in its original condition, and in the original packaging.
- All accessories, tags, manuals, and free gifts (if any) must be included.
- Proof of purchase (invoice/order ID) is required.
3. Non-Returnable Items
Products that show signs of use, physical damage caused by the customer, or items purchased under special clearance/discount offers are not eligible for return.
4. Damaged, Defective, or Wrong Item
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with photos/videos of the item. We will arrange a free replacement or full refund after verification.
5. Refund Process
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method or via bKash/Nagad within 5–7 business days.
6. Return Shipping
If the return is due to our error (wrong/defective item), we will bear the shipping cost. For other reasons, the customer is responsible for return shipping charges.
7. How to Request a Return
To initiate a return, please contact our support team with your order number and reason for return. Our team will guide you through the next steps.
8. Contact Us
For any questions regarding returns or refunds, reach out to us at:
📧 Email: support@kinelio.shop
📞 Phone/WhatsApp: 01335-624521
